flowerbowl 19 preview

Terms & Conditions

Made with love

We are so excited to be able to share our loved florals with you. All of our arrangements are designed and made by us. The highest care is taken when producing our goods with quality being our number one priority. We also take great pride in customer satisfaction, striving for excellence every step of the way. Flower bowl appreciates your custom and hopes that you have found our site to be user friendly. If you have any queries in relation to our business or site operation, please do not hesitate to contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

* Please note we have NEW pretty pink printed "flower bowl" ribbon, that we now use on all of our products please let us know if you would like us to use an alternative :)

Public Holidays

We are closed on all Public Holidays - If you place an order for a public holiday, we will contact you and offer a refund or delivery of your order the next business day.

GST (Goods & Services Tax)

All prices quoted include GST for orders placed within Australia.

Delivery

*Please take care in providing correct delivery details!! --It makes for a smooth ride!

  • To guarantee same day delivery, we request that you place your order by 12noon AEST. For delivery to Melbourne, Queenscliff, Portalington and Torquay your order must be placed by 5.30 pm AEST the day prior to delivery.
    • If you would really love your flowers delivered on the same day but it is after 12noon, just give us a quick buzz and we will let you know if we are still able to deliver your blooms!
  • All flowers and gifts are delivered with utmost care.
  • Delivery charges are determained according to suburb and delivery costs will be added to your order before processing.
  • If there is no one at the delivery address to receive the Product, the Product will be left in a safe, weather protected spot at the delivery address specified as we see fit.
  • If the incorrect Delivery details are provided or we are unable to gain access to the property due to locked gates or barking puppies, we may need to return the product to our store and contact you to arrange re-delivery which may incur a re-delivery fee!
  • If you choose not to pay an additional delivery fee and would prefer a refund when incorrect delivery address details are provided we will provide you with a 75% refund for the cost of the flowers, Delivery fee will not be refunded as we must allow for the time taken to deliver and create your arrangement etc.
  • If your address is NEW... Please leave us instructions as we do rely on Google maps to find you!
  • For Delivery to SURFCOAST AND BELLERINE, OUTER GEELONG SUBURBS, MELBOURNE AND OTHERS , Please contact us for Saturday availablility we are only able to guarantee delivery MONDAY-FRIDAY
  • Melbourne delivery is only available Monday to Friday
  • Same day delivery... this is by 5.30 unless specified so please let us know If you would like your flowers delivered by a certain time, We do endeavour to get all of our deliveries out and to their flower lovers promptly!
  • If you specify delivery after 4pm we can then not guarantee the delivery will be made by 5.30pm as this is considered a "late" delivery.
  • If delivery is unavailable to an outer suburb you have selected on a certain day we will contact you asap! - and if required process a refund to your paypal/credit card

The Shop images

  • The images of flowers to order presented in "the shop" reflect a particular time and season.
  • Although we will endeavour to create arrangements that closely resemble your selection, please allow for changes in availability and seasons.
  • Please take the time to read our descriptions as some images are an example of what you may recieve as it is a "seasonal' style choice!
  • We will substitute flowers with similar blooms to best reflect the style of the image displayed, and colour selection you have choosen.
  • If your requirements are quite specific, you may prefer to contact us directly and place your order via telephone on 03 52296506.
  • All selected arrangements are made with love and inclusive of a flower bowl white gift card, gift wrapping, and GST.

Purchase of Alcohol

TO PURCHASE OUR 6FT6 WINE ADD ON YOU MUST BE OVER THE AGE OF 18YEARS AND THE RECEIVER MUST ALSO BE OVER THE AGE OF 18YEARS.

Goods Return Policy

If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:
1. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. advising us of your concerns in relation to the good/s within 48 hours of receiving the good/s.
2. Good/s will NOT be refunded where there has been a change of mind, or after the 48hr period.
3. The good/s need to be returned back to Flower Bowl within 48 hours Flower Bowl accepting the return of the goods, 
5. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s.

We will always work with you to rectify a problem, so please be kind- We make and deliver all of our blooms with love, however please remember we are also all human!- and we are dealing with fresh product!

Copyright

All photographic images on the website are owned by Flowerbowl and are subject to protections under Australian copyright law. 

Contact Details

For any other queries in relation to our site please do not hesitate to email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Flower Bowl
8 Ormond Road, East Geelong VIC 3219
Australia
ABN: 25 116 779 327
Phone: 03 5229 6506
Fax: 03 5229 6651
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.